To ensure a secure and compliant environment for all participants, we require Know Your Customer (KYC) verification before participating in any of our raises. KYC helps us verify the identity of our users, providing a layer of security against fraud and ensuring regulatory compliance. We've partnered with Synaps, a trusted third-party service provider specializing in KYC verification, to streamline this process for you. Below, we'll guide you through the steps needed to complete your KYC verification seamlessly. 



When going to your dashboard page, you will have the option to start the KYC procedure by clicking 'Verify KYC'. 



Select your country of residence and click on 'Start KYC Verification'






The KYC procedure consists of liveness and identity verification. For the identity verification process, the following documents can be used:

  • Passport

  • National ID

  • Resident Permit

For Ukrainian users, we have added an extra step for address verification as users from 

Crimea, Luhansk and Donetsk are blocked due to legal requirements.


Please make sure you complete both the liveliness and ID verification steps. If you are unable to submit your ID document, please open up a ticket here. Driver’s Licenses are NOT accepted for identity verification.


Please follow all the instructions provided by Synaps and use clear photos and documents that are not yet expired.

We suggest reviewing the list of eligible forms of identification in order to make sure you are able to submit the correct documents. All corners of the document provided have to be visible, well readable and without any glare.

The liveness verification requires you to remove all accessories, make sure you are in a well-lit room without any reflection, your eyes should be looking straight at the camera and make sure there is nobody standing in the background.

Anyone experiencing problems or delays, please contact customer support of Synaps.io. 


IMPORTANT: Please do not open up a second account in order to re-KYC, this will not be accepted by Synaps and will create issues for IDO participation. If you do not receive a reply from Synaos.io within 48H, you can contact Paid Network Customer Service by opening up a ticket here.



Once you have been verified, you can double-check this by logging in to your Ignition account and clicking on Dashboard.


Please note that you will not be able to join any IDO's before your KYC has been approved