Ignition KYC process is being handled by a third party provider, Synaps.io. 

Note: Email address is your unique identifier. Once you create an account on Synaps with the same email address as on Ignition, your KYC will be valid for Apollo-X and vice versa. Make sure to use the same login credentials for both platforms. Please note that your KYC needs to be approved before joining the lottery. 

Upon logging in, you will have the option to start the KYC procedure by clicking either of the circled links.

A pop-up window will open with Synaps verification. Click on the ‘Start verification’ button.

The KYC procedure consists of liveness and identity verification. For the identity verification process, the following documents can be used:

  • Passport

  • National ID

  • Resident Permit

Please make sure you complete both the liveliness and ID verification steps. If you are unable to submit your ID document, please open up a ticket hereDriver’s Licenses are NOT accepted for identity verification.

Please follow all the instructions provided by Synaps and use clear photos and documents that are not yet expired.

We suggest reviewing the list of eligible forms of identification in order to make sure you are able to submit the correct documents. All corners of the document provided have to be visible, well readable and without any glare.

The liveness verification requires you to remove all accessories, make sure you are in a well-lit room without any reflection, your eyes should be looking straight at the camera and make sure there is nobody standing in the background.

Anyone experiencing problems or delays, please contact customer support of Synaps.io. 

IMPORTANT: Please do not open up a second account in order to re-KYC, this will not be accepted by Synaps and will create issues for IDO participation. If you do not receive a reply from Synaos.io within 48H, you can contact Paid Network Customer Service by opening up a ticket here.

Once you have been verified, you can double-check this by logging in to your Ignition account and clicking on Dashboard.

Please note that you will not be able to join the lottery before your KYC is approved.