Our KYC process is being handled by a third party provider, Synaps.io. In order to start the KYC process, please log into your Ignition account and click on your name in the top-right corner. Click on 'KYC with Synaps' 

Once you create an account on Synaps-Ignition your KYC will be valid for Apollo-X and visa versa. Please use the same login credentials for both platforms

The KYC procedure consists of both a liveness and an identity verification. For the identity verification process the following documents can be used:

  • Passport

  • National ID

  • Resident Permit

Please make sure you complete both the liveliness and ID verification step. If you are unable to submit your ID documents , please open up a ticket here.

Driver’s Licenses are NOT accepted for identity verification.

Please follow all the instructions provided by Synaps and use clear photos and documents that are not yet expired.

If you are experiencing problems or delays please contact customer support of Synaps.io. 

IMPORTANT: Please do not open up a second account in order to re-KYC, this will not be accepted by Synaps and will create issues for IDO participation. If you do not receive a reply from Synaos.io within 48H, you can contact Customer Service by opening up a ticket here

Once you have been verified, you can double-check this by logging in to your Ignition account and clicking on your name in the top-right corner.

Your KYC status should now say 'Approved'

Please note that winning a lottery ticket, your KYC needs to be approved at the time of KYC close. When reading a project announcement, always check the KYC close date and make sure you are KYC'd on time. If the time of KYC close is not mentioned in the project announcement, you will need to be approved 48H before the first pool opens.