Our KYC process is being handled by a third party provider, Synaps.io. In order to start the KYC-process, please log into your Ignition account and click on your name in the top-right corner. Click on 'KYC with Synaps' 




The KYC procedure consists of both a liveness and an identity verification. For the identity verification process the following documents can be used:

  • Passport

  • National ID

  • Resident Permit


Driver’s Licenses are NOT accepted for identity verification.


Please follow all the instructions provided by Synaps and use clear photos and documents that are not yet expired


If you are experiencing problems or delays please contact customer support of Synaps.io

Once you have been verified, you can double-check this by logging in to your Ignition account and clicking on your name in the top-right corner.


Your KYC status should now say 'Approved'


Please note that in order to participate in an IDO on Ignition, you need to be KYC'd at least 24H before the first pool opens.