Our KYC process is being handled by a third party provider, Synaps.io. In order to start the KYC-process, please log into your Apollo-X account and click on your name in the top-right corner. Click on 'KYC with Synaps'



The KYC procedure consists of both a liveness and an identity verification. For the identity verification process the following documents can be used:

  • Passport

  • National ID

  • Resident Permit


Driver’s Licenses are NOT accepted for identity verification.


Please follow all the instructions provided by Synaps and use clear photos and documents that are not yet expired


If you are experiencing problems or delays please contact customer support of Synaps.io

Once you have been verified, you can double-check this by logging in to your Apollo-X account and clicking on your name in the top-right corner.


Your KYC status should now say 'Approved'


Did you already complete your KYC for Ignition? Good news! Your Ignition account has been carried over to Apollo-X so you don't need to re-do your KYC. Just log in to your Apollo-X account with your Ignition email and password and check whether your KYC status has been approved by clicking on your name in the top-right corner.